Technical Account Manager
Our Company
3E is a leading technology and SaaS company providing digital solutions and expert services that maximise the performance of renewable energy assets. As a trusted data services partner, we deliver future-proof and easy-to-deploy solutions over a project’s entire lifetime, supporting developers, asset managers, operators, investors, EPC contractors and IPP's.
3E's one-stop digital platform SynaptiQ provides a complete range of leading SaaS solutions for development, operational asset management and analytics. In addition, 3E supplies various expert services for engineering, technical and strategic decision support. Read more about SynaptiQ here: https://www.3e.eu/solutions/synaptiq
3E has a proven track record spanning more than 20 years across 60 countries. It operates an international team of 100+ experts from its headquarters in Brussels and offices in Barcelona, Paris, Toulouse, Cape Town and Chennai.
Strengthened by partnerships with universities and industry pioneers, 3E continues to explore innovations and new developments in renewable energy and digitalisation, striving to provide the industry’s most advanced energy intelligence and AI-based solutions.
What you will be doing
Our cutting-edge platform, SynaptiQ, is engineered to enable our clients to manage and optimize their solar energy assets. As we expand, we are on the lookout for a skilled Service Delivery Manager to join our dynamic team. This role demands a blend of engineering and IT expertise, with a commercial mindset and excellent communication skills.
Your key responsibilities will be:
- Project Management
- Mapping of the contractual agreement
- Preparing of a project planning
- Interact with internal stakeholders to ensure planning is adhered to
- Client Onboarding:
- Collaborate with new clients to comprehend their unique needs, creating an ideal infrastructure for their seamless onboarding onto the SynaptiQ platform.
- Work closely with sales, product management, and engineering teams to guarantee a successful onboarding process.
- Offer technical support throughout the onboarding process, addressing any troubleshooting and resolving issues promptly.
- Conduct comprehensive training for clients to ensure proficient use of the SynaptiQ platform.
- Continually refine the onboarding process and establish best practices.
- Technical Integration:
- Execute the technical integration of the client's renewable energy plant with our SaaS platform, using high-level engineering plans.
- Facilitate successful integration with client systems, including mapping of data to solar energy plants, identifying any data discrepancies.
- Collaborate with clients to identify and resolve any data acquisition issues in their renewable energy plant, providing engineering solutions as required.
- Platform Configuration and Customization:
- Configure and customize the SynaptiQ platform to meet individual client requirements and specific renewable energy plant monitoring needs.
- Configure and customize the SynaptiQ platform to meet individual client requirements and specific renewable energy plant monitoring needs.
- Collaboration and Feedback:
- Work in tandem with the development team to provide feedback and suggestions for platform improvements and new feature development.
- Create and maintain comprehensive documentation related to the onboarding process and technical support for the SaaS platform.
- Develop user guides and training materials for clients.
- Continuous Improvement:
- Identify opportunities to enhance the onboarding process and technical support for clients.
- Communicate valuable feedback to the product development team for potential improvements to the SaaS platform.
Our ideal candidate
To successfully fill this role, we are looking for someone with following qualifications:
- A Master's degree in Information Technology or Engineering, or equivalent work experience.
- At least 4 years of experience in a role such as Support Engineer or Technical Account Manager, ideally within a high-growth environment.
- Full professional proficiency in English, both spoken and written. Knowledge of other languages, such as Dutch or French, is a bonus.
- Legal authorization to work in the EU without requiring visa sponsorship.
- Project management experience/skills
- Excellent interpersonal and communication skills, with experience working with multiple stakeholders.
- Experience working with multinational customers and a strong understanding of the business landscape.
- Exceptional technical and analytical abilities, with a focus on achieving customer success.
- A commercial mindset with the ability to balance hands-on work with strategic projects.
- A proactive "get things done" mentality.
- Experience in the solar and/or wind industry is a plus.
What we offer in return
Our offices are hidden in the centre of Brussels with a view on a pond, with ducks and a heron bringing a regular visit. In addition to a stimulating atmosphere in a highly motivated group of people, 3E offers a unique opportunity to further develop yourself in a company/team with an ambitious growth plan, delivering innovative services.
Furthermore:
- Attractive salary package in line with your level of experience, including group insurance, hospital insurance, meal vouchers (8 euros), eco vouchers, representation allowance, company mobile phone + subscription, 32 days of vacation and a flex income plan.
- Sustainable transport: easy access with public transport, 100% reimbursement of public transport fare, bicycle allowance. You read that right: we do not offer company cars!
- Flexible and gliding working hours in our open-minded company.
- Home working (2 days per week)
- An international environment: projects in over 100 countries worldwide, colleagues of 20 nationalities.
- Training on the job by our experts so you get to know our solution and work inside out
- Opportunity for career growth within 3E, whether in IT, engineering, sales, or consultancy.
Join us in our mission to leverage the most advanced energy intelligence and AI-based solutions for a sustainable future. As a Senior SaaS Engineer at 3E, you will be at the forefront of driving our innovation and success.