Senior Customer Support Engineer - SaaS

Our Company

3E is a leading technology and SaaS company providing digital solutions and expert services that maximise the performance of renewable energy assets. As a trusted data services partner, we deliver future-proof and easy-to-deploy solutions over a project’s entire lifetime, supporting developers, asset managers, operators, investors, EPC contractors and IPP's.

3E's one-stop digital platform SynaptiQ provides a complete range of leading SaaS solutions for development, operational asset management and analytics. In addition, 3E supplies various expert services for engineering, technical and strategic decision support.

3E has a proven track record spanning more than 20 years across 60 countries. It operates an international team of 100+ experts from its headquarters in Brussels and offices in Barcelona, Paris, Toulouse, Cape Town and Chennai.

Strengthened by partnerships with universities and industry pioneers, 3E continues to explore innovations and new developments in renewable energy and digitalisation, striving to provide the industry’s most advanced energy intelligence and AI-based solutions.

What you will be doing

As senior customer success engineer for our SaaS solution, you will operate at the intersection of sales and R&D. You will be responsible to technically convince top prospects, onboard them and make them successful while at the same time streamlining the process between Operations, Sales and R&D.

Automation and standardization are key to the growth of our SaaS business and their implementation will be essential for our success. You carry a critical mindset that detects automation and standardisation possibilities during your daily work and you steer those possibilities to successful implementation.

Your day-to-day work will include,

  • Understand the customer needs and convey the value proposition of our SaaS solutions to them. You drive the customer from A to Z through the technical buying cycle.

  • Translate these needs into opportunities to improve our product in close cooperation with R&D.

  • Gather and analyse the use cases of customers and map them into the industry standard processes in our SaaS solution when deploying our solutions to enable maximum productivity for the customer.

  • Stay in close contact with our top customers to capture feedback, increase customer success and create opportunities for upselling.

  • Streamline and optimise the process between Sales, Operations and R&D for maximum efficiency and scalability.

  • Automate the large scale deployment of our SaaS solution for scalability

In this position you report directly to the director of Operations and work closely with the Sales, Marketing, and R&D team.

Our ideal candidate

We are looking for a brichtengineer with a commercial mindset and good communication skills. You will be able to make a difference from day one and a “get things done” mentality will be highly appreciated.

  • You have a Master in Information Technology or Engineering or you have an equivalent of this requirement in working experience

  • You have an experience of over 7 years in an Operations position within a high growth environment. A suitable candidate will also have diverse experiences in the fields of pre-sales, project management, business process mapping and preferably in a SaaS environment

  • You have experience with ABC communication protocols and ABC SCADA systems.

  • You demonstrate exceptional technical skills and a rich blend of commercial, analytical and strategic talents in order to create success with prospects and customers

  • You've learned to walk the tightrope between hands-on pragmatism and strategic projects, while juggling day-to-day requests and team availabilities

  • Full professional proficiency, spoken and written, in English. Other languages (Dutch, French) are an asset.

What we offer in return

Our offices are hidden in the centre of Brussels with a view on a pond, with ducks and a heron bringing a regular visit. In addition to a stimulating atmosphere in a highly motivated group of people, 3E offers a unique opportunity to further develop yourself in a company/team with an ambitious growth plan, delivering innovative services

Furthermore:

  • Attractive salary package in line with your level of experience, including group insurance, hospital insurance, meal vouchers (8 euros), eco vouchers, representation allowance, company mobile phone + subscription, 32 days of vacation and a flex income plan.
  • Sustainable transport: easy access with public transport, 100% reimbursement of public transport fare, bicycle allowance.
  • Flexibility in our open-minded company.
  • Home working (2 days per week)
  • An international environment: projects in over 100 countries worldwide, colleagues of 20 nationalities.

Location: Brussels, Belgium
3E

Kalkkaai 6 Quai à la Chaux
1000 Brussels
Belgium

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