Job details

Solution Expert - SynaptiQ

Our Company

3E is a leading technology company active in renewable energy with 20 years of history. Our HQ office is situated in the center of Brussels and our colleagues operate internationally from our offices in Paris, Toulouse, Barcelona, Istanbul, Chennai and Cape Town.

As an innovative company, we believe in a world where renewable energy will be affordable and available for all, at any time, at any place. Our mission is to maximize the value and enhance the performance of renewable energy assets through data intelligence, digital solutions and expert services. We have an extensive track record in providing solutions to corporate and public clients and combine in-house innovation, partnerships with leading R&D centers, and a thorough understanding of practical industry needs.

After 20 years of driving the energy market transformation through innovation, 3E is prepared to continue leading an energy future where digitalisation and data intelligence will pave the way to reach the world’s ambitious targets for renewable and sustainable energy. In this new paradigm, 3E has set a determined strategic plan for the upcoming years to further expand our market position, accelerate growth and reinforce 3E as the leading brand in the renewable energy sector.

ABOUT SYNAPTIQ

SynaptiQ is 3E’s SaaS product, an independent, evolutionary software suite for asset management of renewable energy portfolios (more information on http://www.3e.eu/synaptiq). SynaptiQ collects near-real time data of more than 5 million devices spread over 10 thousands utility scale and commercial solar and wind sites spread all over the globe. The added value realized by SynaptiQ is performance improvement and operational cost reduction for its Operations & Maintenance customers. The platform combines domains related to big data, high-performance processing, IoT protocols and AI and is the product of the interactions between a multidisciplinary team of developers, scientists, renewable energy architects, electrical engineers, and enthusiast sales that implement, operate and commercialize SynaptiQ worldwide.

What you will be doing

To keep our service delivery game on point or maybe even bring it to the next level we are looking for an operations expert to join our team of Service Delivery consultants. You will play a key role in the customer satisfaction and be a reference in the SynaptiQ network for all operational and technical interations.

Your tasks will include but are not limited to:

  • support the clients in getting the most out of their usage of SynaptiQ
  • help clients increase revenue and reduce costs via SynaptiQ
  • take a client and business-oriented approach while focusing on optimal communication, processes and project management
  • manage the activation of new clients and/or big portfolio’s into SynaptiQ while acting as a SPOC towards the Client
  • gearing the resources to accomplish a smooth and timely deployment process
  • assist with the helpdesk and a ticketing system, perform offsite and on-site analysis and guidance in installation of equipment, hold technical-commercial client meetings and is part of internally product and development management on product improvement
  • Do first line analysis of technical client issues, in interaction with the development team
  • Propose creative solutions to improve or automate internal tools and processes, discuss development roadmap, and implement solutions
  • assist 3E’s consultancy team when delivering advanced support to SynaptiQ clients; including the analysis of performance of plants, root cause analysis of failures etc.

Our ideal candidate

We are looking for someone excellent analysis, project management and communication skills. Translating ideas into concrete action is your idea of fun and you’re customer oriented while you’re at it. To be able to work proactively and independently is definitely appreciated but doesn’t take away you’re a team player too. A curious and positive mindset will get you a long way!

What’s important for us:

  • You hold an Engineering degree
  • Your verbal and written communication skills in English and Dutch and/or French are top-notch
  • You have a keen interest in the renewable energy business
  • you have experience working as a consultant in the renewable energy field
  • you have experience in the design, construction or operation of solar and/or wind energy plants.
  • You like IT solutions and you are willing to dig into it. Knowledge of databases, operating systems and scripting is a plus.
  • You preferably know about monitoring and communication equipment. With a hands-on approach, you can support our customers offsite and on-site in the design, installation and commissioning of the datalogging solutions.
  • Working experience with MySQL or other relational database management system is a plus.
  • Strong experience with Excel.
  • Experience with PowerBI or other BI tools is a strong plus.
  • Knowledge of object-based programming languages (i.e. Javascript or Python or VBA) is a plus.

What we offer in return

Our offices are hidden in the centre of Brussels with a view on a pond, with ducks and a heron bringing a regular visit. In addition to a stimulating atmosphere in a highly motivated group of people, 3E offers:

  • Attractive salary package in line with your level of experience, including group insurance, hospital insurance, meal vouchers (8 euros), representation allowance, company mobile phone & subscription, laptop, 32 days of vacation, a flex income plan.
  • Sustainable transport: easy access with public transport, 100% reimbursement of public transport fare, bicycle allowance.
  • Flexibility, open-minded company.
  • Home working
  • An international environment: projects in over 40 countries worldwide, colleagues of 20 nationalities.

  • Location: Brussels - Belgium

3E

Kalkkaai 6 Quai à la Chaux
1000 Brussels
Belgium

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